-We use Courierpost for all deliveries in New Zealand and FedEx or NZ Post for deliveries to Australia. We choose these partners for speed and reliability.

-If you require the tracking number for your order, it is included on your shipping confirmation. If you need help, send us an email!

-All orders will be shipped during normal business hours (Monday to Friday, 8am to 5pm).

-Outside of these business hours, or during weekends and public holidays, nothing can be shipped as courier companies do not operate.

-Your order should arrive in New Zealand within 48-72 hours of payment. Rural Delivery addresses may take an extra day or two depending on your local courier schedule. Orders to Australia take between 3-7 days depending on the size of the package and your location.

-All direct bank deposit orders will be processed and shipped the day your funds clear in our bank account. This can take up to two working days.

-We also send some items such as stickers by post. This is not tracked and can take a week or so for delivery, but is free.